Refund policy

Refund Policy

To start a return, please contact us at support@tuiandmoon.co.nz. You have 30 days from the date of receiving your order to get in touch with us regarding a return.

Please note that customers are responsible for the cost of return shipping.

What can be returned We accept returns for items that are damaged, defective, or incorrect. As our products are applied to the skin, we are unable to accept returns on opened or used items for hygiene reasons. We do not accept returns for change of mind.

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

Non-returnable items We cannot accept returns on sale items, gift cards, or opened products.

Refunds We will notify you once we've received and inspected your return and let you know if the refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@tuiandmoon.co.nz.

Your rights under New Zealand law Our returns policy is in addition to your rights under the Consumer Guarantees Act and Fair Trading Act (New Zealand). Nothing in this policy limits those statutory rights.

Contact us Business: Tui and Moon Botanicals Email: support@tuiandmoon.co.nz Phone: +64 22 089 3482